System Modernization in 2025 and 2026
System Modernization in 2025 and 2026
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One of our biggest initiatives in 2025 and early 2026 has been the modernization of our systems and processes being undertaken with the help of SVA consulting. While the opening of the Baird Center expansion put us at the cutting edge of the meetings, conventions and events industry, the SVA project is establishing the internal infrastructure needed to support our increased business and expanded operations.
To maximize the benefits of this exciting growth and the positive impact it has on Milwaukee, the Wisconsin Center District needs to evolve.
Does that mean everything is changing? Not quite — but some key updates are on the way.
One of the most significant shifts is to the operations of the public safety, cleaning, set up and facilities departments thanks to the rollout of the 24/7 software.
What exactly is 24/7, and how will it help the WCD as it continues to grow and look to the future? We sat down with Tim Kline, the director of public safety, and Brandon Snellings, vice president of facilities, to share how it will make things more efficient for our WCD team.
To maximize the benefits of this exciting growth and the positive impact it has on Milwaukee, the Wisconsin Center District needs to evolve.
Does that mean everything is changing? Not quite — but some key updates are on the way.
One of the most significant shifts is to the operations of the public safety, cleaning, set up and facilities departments thanks to the rollout of the 24/7 software.
What exactly is 24/7, and how will it help the WCD as it continues to grow and look to the future? We sat down with Tim Kline, the director of public safety, and Brandon Snellings, vice president of facilities, to share how it will make things more efficient for our WCD team.
What teams use 24/7?
What teams use 24/7?
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24/7 is the sister software to Momentus Elite. Right now, 24/7 is being used by, or being implemented for, public safety, facilities, cleaning, setup, event ops and possibly other teams.
As the backend of the system continues to be built out, all departments will have the ability to submit work order requests, including real-time feedback from guests by scanning QR codes in restrooms to alert the cleaning supervisor of requested service.
As the backend of the system continues to be built out, all departments will have the ability to submit work order requests, including real-time feedback from guests by scanning QR codes in restrooms to alert the cleaning supervisor of requested service.
Why was 24/7 Needed?
Why was 24/7 Needed?
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Tim Kline
Director of Public Safety
24/7 is software we have brought in for multiple teams that serves as an incident, service request and maintenance management system that tracks everything in the real-time world of our operations.
This includes things like incidents that happen at events, preventative maintenance, inventory, delivery logs, checkpoints and check lists for our patrols and work orders.
This includes things like incidents that happen at events, preventative maintenance, inventory, delivery logs, checkpoints and check lists for our patrols and work orders.
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Brandon Snellings
Vice President of Facilities
This is not a tool for us to track everything everyone on our teams does; it’s to track the things the building needs. This is a building management system with a lot of capabilities to help improve our jobs and the District’s future for equipment and labor.
You can track supplies for when they’re low, how often we use something, check when equipment needs, inspections, general work orders and a lot of things that will help improve the company and assist the trades.
It also helps us keep up with preventative maintenance. Now, every month we will get an alert to remind us to care for something.
You can track supplies for when they’re low, how often we use something, check when equipment needs, inspections, general work orders and a lot of things that will help improve the company and assist the trades.
It also helps us keep up with preventative maintenance. Now, every month we will get an alert to remind us to care for something.
How does it benefit the WCD team?
How does it benefit the WCD team?
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Tim Kline
Director of Public Safety
24/7 Software enables real-time operational awareness by tracking data as it happens and compiling it into actionable reports.
This system allows us to precisely measure things like restroom service frequency, identify high-traffic locations and translate that intelligence into quantifiable value for our clients.
In terms of incident response, 24/7 empowers the public safety department to effectively deputize every WCD employee as an active safety partner.
Staff can report issues, contribute to incident narratives and initiate work orders directly through the platform. This brings to life our commitment to a true 'See Something, Say Something' culture.
Most importantly, the analytics identifies emerging trends and patterns across departments, allowing us to proactively mitigate risks that might otherwise go undetected.
This data-driven approach enables early intervention, enhances public safety outcomes and has the potential to save WCD millions of dollars in litigation and liability exposure while providing a safe and well-maintained facility for our employees and guests alike.
This system allows us to precisely measure things like restroom service frequency, identify high-traffic locations and translate that intelligence into quantifiable value for our clients.
In terms of incident response, 24/7 empowers the public safety department to effectively deputize every WCD employee as an active safety partner.
Staff can report issues, contribute to incident narratives and initiate work orders directly through the platform. This brings to life our commitment to a true 'See Something, Say Something' culture.
Most importantly, the analytics identifies emerging trends and patterns across departments, allowing us to proactively mitigate risks that might otherwise go undetected.
This data-driven approach enables early intervention, enhances public safety outcomes and has the potential to save WCD millions of dollars in litigation and liability exposure while providing a safe and well-maintained facility for our employees and guests alike.
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Brandon Snellings
Vice President of Facilities
At my last job, we implemented a work order management system. We had some people on board; we had some people who were skeptical.
The way people started embracing it was by helping them see that this is not a tool for us to track everything everyone on our teams does; it’s to track the things the building needs.
The way people started embracing it was by helping them see that this is not a tool for us to track everything everyone on our teams does; it’s to track the things the building needs.
Do you have any examples of these benefits?
Do you have any examples of these benefits?
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Tim Kline
Director of Public Safety
The example I use is a seafood delivery for our foodservice provider valued at approximately $15,000 that was unloaded onto the third-floor dock and inadvertently left in an area outside of camera coverage.
Under normal circumstances, this would have required the product to be discarded due to food safety compliance requirements, resulting in a total loss.
However, because 24/7 had recorded the exact time the delivery truck arrived, this real-time tracking confirmed that the product was still within safe handling standards, preventing a $15,000 loss.
This is a great example of how real-time data and time stamping in 24/7 directly translates into risk mitigation, cost savings and strengthened team partnerships.
Under normal circumstances, this would have required the product to be discarded due to food safety compliance requirements, resulting in a total loss.
However, because 24/7 had recorded the exact time the delivery truck arrived, this real-time tracking confirmed that the product was still within safe handling standards, preventing a $15,000 loss.
This is a great example of how real-time data and time stamping in 24/7 directly translates into risk mitigation, cost savings and strengthened team partnerships.
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Brandon Snellings
Vice President of Facilities
If our team needs more people, and everyone has overtime and that’s all tracked and logged in the system, I can show leadership that we need more people.
If no one is using the system and you’ve put in 40 hours but only logged two in the system, they’re going to say we don’t need another guy.
Or, we can look at the needs of our equipment. If our air handlers use a specific belt, we can track our inventory to ensure we’re always stocked up on those, but we can also see when we are using more than usual.
If we shred through belts quickly, then we can take a look at the motor, see if it needs to be serviced or whatever maintenance it might need.
If no one is using the system and you’ve put in 40 hours but only logged two in the system, they’re going to say we don’t need another guy.
Or, we can look at the needs of our equipment. If our air handlers use a specific belt, we can track our inventory to ensure we’re always stocked up on those, but we can also see when we are using more than usual.
If we shred through belts quickly, then we can take a look at the motor, see if it needs to be serviced or whatever maintenance it might need.
What else does it allow us to do that wasn’t previously possible?
What else does it allow us to do that wasn’t previously possible?
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Tim Kline
Director of Public Safety
A significant advancement with 24/7 is our ability to track incidents in real time by specific event, across multiple venues, simultaneously.
Now, every incident, no matter how minor, is automatically logged and tied to its specific event, location and timeline.
This system also allows us to embed images, videos, audio files, emergency responder information and witness statements directly into the record for the field.
For example, if a guest is struck by a puck during an Admirals game, we can immediately document photos of the incident, log the responding EMT’s credentials, capture the Bell Ambulance unit number and record departure timestamps.
This is all compiled within a single, unified report as quickly as the incident occurs.
Beyond immediate response value, this level of documentation is critical for insurance, risk management, liability defense and regulatory compliance.
It arms the WCD with comprehensive evidence that protects our legal exposure, verifies duty of care and supports future claims we may not even anticipate at the time of the incident.
Now, every incident, no matter how minor, is automatically logged and tied to its specific event, location and timeline.
This system also allows us to embed images, videos, audio files, emergency responder information and witness statements directly into the record for the field.
For example, if a guest is struck by a puck during an Admirals game, we can immediately document photos of the incident, log the responding EMT’s credentials, capture the Bell Ambulance unit number and record departure timestamps.
This is all compiled within a single, unified report as quickly as the incident occurs.
Beyond immediate response value, this level of documentation is critical for insurance, risk management, liability defense and regulatory compliance.
It arms the WCD with comprehensive evidence that protects our legal exposure, verifies duty of care and supports future claims we may not even anticipate at the time of the incident.
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Brandon Snellings
Vice President of Facilities
One other way we’re hoping to use 24/7 is seeing how we can change or adapt our high-traffic areas both front and back of house.
If our painters are painting the same corridor three or four times a month, we’ll know it’s an issue.
We can change the way we move equipment or add some sort of barrier so we can focus on other things that come up.
If our painters are painting the same corridor three or four times a month, we’ll know it’s an issue.
We can change the way we move equipment or add some sort of barrier so we can focus on other things that come up.
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24/7 Software
24/7 Software
For more information about the 24/7 Software and its capabilities visit https://www.247software.com/platform.
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